Shipping

 

Do you ship internationally?

Yes, we do. However, there are some countries that unable to deliver due to the conditions of the courier company. Shipping cost will be calculated automatically when you fill up the address on cart.

Do you ship to the hotel while we stay in Japan?

Yes, we do. Please note that the name of the hotel, check-in date, your full name under your reservation at the hotel should be filled in. We reccomend you to place an order around a week before of your arrival.

What happens if I did not receive my order?

In the event that an order is not delivered due to an issue caused by the local carrier, refunds will be issued in the form of store credit for furture purchases.

How long does it takes?

We operate with a small team and handle the entire process from roasting, packing, to extraction. We apologise for any inconvenience, it will take maximim up to 7 days for us to ship your order.
It would take approximately around 7-14 business days to your door steps. We will send the tracking number to the email address you registered. 

How long since roasting date?

We ship coffee within 1 month date of roasting. Our roasting level is light roast, Omni style. We recommend you to start your brew at least 2 weeks after the roasting date. 

Can you do a gift wrapping for my order?

At the moment we are working on the design of the box. More information will be on our Instagram (@leaves_coffee_roasters)